IT Technical Support I

Weaver; Los Angeles (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan

Flexible time off

Sick leave

Holidays

Recharge days

Job summary

Weaver seeks an entry-level IT Service Desk professional to join our internal IT team in California. You will provide tier-1 support for end-user hardware, software, network, and telephone issues, log incidents, and route requests to the right teams.

This role involves on-call rotation and in-office hours. The position requires strong customer service, a willingness to learn IT processes, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service and communication skills.
• Willingness to learn IT processes and procedures.

Responsibilities

• Primary end-user support for hardware, software, and network issues.
• Log and track incidents and requests in the Service Desk system.
• Escalate complex issues to appropriate teams as needed.
• Assist with patches, upgrades, and asset inventory.
• On-call duties for emergencies during evenings and weekends on rotation.

Skills

Customer service

Communication skills

Multi-tasking

Punctuality

Education

High School Diploma

Tools

Microsoft Office

Job description

The Weaver Experience

Weaver is a full-service national accounting, advisory and consulting firm with opportunities for professionals in many different fields. We seek to bring a human element to the world of accounting, which includes creating a diverse, collaborative, and entrepreneurial workplace culture. Our leaders truly care about the well-being of all our employees and encourage them to pursue their ambitions.

While our business is based in numbers, our success is truly based on people. It’s why we commit to supporting our people not just in their professional growth, but also in their ability to lead balanced, integrated lives. At the foundation of that commitment are our core values. Weaver’s core values were created specifically to empower our people to deliver extraordinary service and be their best selves. Our goal is to balance high development with high performance in order to meet the long-term goals of each individual, team, and our firm.

Learn more about our services, industry experience and culture at weaver.com.

Position Profile

Weaver is seeking an individual to fill the IT Technical Support I role in our growing internal IT department. This is an entry-level IT Service Desk position for assisting firm employees with application, software, hardware, network, and telephone questions. This person will receive and log customer interactions for incidents, service requests, and inquiries. They will also be responsible for routing service requests and incidents to the proper support group when issues should be escalated and rotating with team members on call system.

This Technical Support I will be responsible for providing tier 1 support for low to medium-complexity issues and facilitating and communicating service outages (planned and unplanned). They will identify and resolve IT-related issues via telephone, email, remotely, or onsite in a timely, customer-focused manner. They will also assist IT Team with patches, upgrades, and setup and roll out equipment upgrades, as well as maintain software and hardware inventory control. This position requires the ability to lift light to heavy equipment on a regular basis. It also requires the ability to bend over/use step stools or ladders as needed to reach office materials and equipment.

Duties And Responsibilities

• Primary support contact for all end-user technology-related support issues
• Provide support and problem resolution for all issues/requests
• Escalates issues/requests to appropriate staff as necessary
• Diagnose and resolve software and hardware problems or conflicts via telephone, remotely, or on-site in a timely, customer-focused manner
• Maintain Service Desk ticketing application and records daily and report on activity as required, including documentation of customer issues and resolutions
• Assist users with installation, configuration, and maintenance of software applications
• Assist users with the use of audio-visual equipment
• Is on-call for emergencies during evenings and weekends on a rotating basis
• Install, support, troubleshoot, and repair hardware and peripherals
• Assist with patches, version upgrades, and related documentation for all supported applications
• Assist in maintaining software and hardware inventory control
• Track hardware and software inventories

Required Qualifications

• High School Diploma
• General knowledge of computer hardware and interest in the IT field
• Computer literate, specifically Microsoft Office
• Willingness to learn and be trained on IT processes and procedures
• Punctuality and dependability is required
• Professional appearance, and excellent written and oral communication skills
• Strong customer service skills are essential
• Ability to multi-task, take direction and focus in a high-stress environment

Preferred Qualifications

• 1 year in a company’s technology department
• CompTIA Fundamentals Certified
• Microsoft Office Specialist Certified (Outlook and Word)

Schedule

in-office Monday through Friday with the hours of 8:0 AM to 5:00 PM PST, with a one-hour scheduled lunch break. Additionally, you will have a scheduled rotating remote shift on some Saturdays in which you’ll receive a day off during the week. There will also be a rotating after hours queue with the team.

Annual Base Pay Range for California: $65,000 to $70,000

Exact compensation may vary based on skills, experience, and location.

Weaver Benefits

Weaver goes beyond offering competitive health benefits, such as medical, dental, vision, disability, life insurance, and a 401(k) plan. Learn more here – Weaver benefits.

• medical
• dental
• vision
• disability
• life insurance
• 401(k) plan
• flexible scheduled time off (STO)
• minimum of 56 hours of sick and safe leave
• 11 holidays
• 2 scheduled recharge days

People are our formula!

At Weaver, we recognize that everyone brings different strengths, backgrounds, and working styles to our team. We cultivate a safe and inclusive work environment that celebrates each individual’s unique qualities through visibility, progression, advocacy, and support. We are proudly an equal opportunity employer.