IT Service Desk Associate — On‑Site Support Pro

GILLIG; Hayward (CA); On-site; USD 37,000 - 51,000; Part time

Job summary

GILLIG in Hayward, California is seeking an Associate IT Service Desk Technician to administer end user profiles, email, workstation, phone and installed applications. This on-site, temporary, part-time role (20 hours) reports to the Senior Manager of IT.

You will be the first point of contact for technical issues, assist with second-tier support, and help create and maintain a knowledge base for problem resolution while ensuring data security.

Qualifications

• Minimum 1 year of Service Desk experience.
• BA/BS in Computer Science or related field preferred.
• Customer service oriented.
• Calm under pressure.
• Proficiency in English (verbal and written).
• Ability to diagnose and resolve technical issues.
• Good understanding of office applications, computer systems, network systems, telecommunication systems and mobile devices.
• Working knowledge of application security, understanding of vulnerabilities and countermeasures.

Responsibilities

• Maintain and install workstations, ensuring maximum uptime with minimal rework
• Create and maintain user profiles in Active Directory and application repositories
• Create and maintain accurate knowledge base for problem resolution
• Maintain and close IT Tickets within target time and follow up to ensure issues are completely resolved
• Install and maintain applications
• Ensure sensitive information is secured
• Provide feedback and ideas on improving IT Services

Skills

Service Desk

Customer service

English proficiency

Issue diagnosis

Office apps

IT systems knowledge

Application security awareness

Education

BA/BS in Computer Science or related field

Job description

GILLIG in Hayward, California is seeking an Associate IT Service Desk Technician to administer end user profiles, email, workstation, phone and installed applications. This on-site, temporary, part-time role (20 hours) reports to the Senior Manager of IT.

You will be the first point of contact for technical issues, assist with second-tier support, and help create and maintain a knowledge base for problem resolution while ensuring data security.