IT Support Specialist I - Tier 1 Help Desk & Hardware

Priority Dispatch Corp.; Overland Park, Northern (KS, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Priority Dispatch Corp. HQ Overland Park, KS is seeking a Technical Services Associate I to provide first and second level IT support for 300+ user accounts across warehouses, in person and remotely.

You will manage tickets in our ITSM system and handle hardware lifecycle from procurement to end-of-life recycling. The role includes printer troubleshooting (Xerox, Canon, Zebra), strong customer service, Windows and Mac OS familiarity, and the ability to lift up to 50 lbs.

Qualifications

• Associates degree or higher in technology-based discipline or high school diploma with 2+ years of tech support experience.
• Experience with Microsoft Office 365.
• Ability to lift 50 lbs.
• Experience troubleshooting hardware (Printers, PCs, Chromebooks, Tablets, Scanners, etc.).
• Strong customer service and communication skills, both verbal and written.
• Experience with remote desktop applications and help desk software.
• Experience in a help desk environment preferred.
• Experience with Windows.
• Flexibility to work a variety of shifts.
• Experience with Mac OS preferred.
• Knowledge of basic networking fundamentals preferred.
• Related technical certifications preferred.

Responsibilities

• Resolve Tier 1 and basic Tier 2 IT Help Desk tickets.
• Serve as initial point of contact for technical assistance.
• Manage IT assets and inventory, tracking equipment and users, including purchasing restock.
• Deploy and recall IT equipment, setting up new users and shipping out equipment.
• Create, maintain, and update user accounts in software platforms.
• Perform basic configuration changes in SWIMS (inventory system).
• Troubleshoot and repair IT hardware.
• Travel up to 5% as directed.

Skills

IT support

Help desk

Customer service

Windows

Mac OS

Troubleshooting

Printer troubleshooting

Remote desktop

Networking basics

Shift flexibility

Education

Associates degree or higher in technology

High school diploma + 2+ years tech support

Tools

Microsoft Office 365

SWIMS

Remote desktop applications

Help desk software

Job description

Priority Dispatch Corp. HQ Overland Park, KS is seeking a Technical Services Associate I to provide first and second level IT support for 300+ user accounts across warehouses, in person and remotely.

You will manage tickets in our ITSM system and handle hardware lifecycle from procurement to end-of-life recycling. The role includes printer troubleshooting (Xerox, Canon, Zebra), strong customer service, Windows and Mac OS familiarity, and the ability to lift up to 50 lbs.