IT Help Desk Specialist — 24/7 Frontline Support

JobDiva, Inc.; South Jordan (UT); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

JobDiva, Inc. in Utah seeks an IT Service Desk Agent to be the first point of contact for end users seeking IT support in a fast-paced, on-site environment.

You will handle phone and live chat requests, document issues, and provide timely troubleshooting for enterprise software and hardware while delivering excellent customer service. The role requires strong communication and the ability to multitask across ticketing systems and shifts.

Formación

• High school diploma or GED is required.
• 2–5 years IT support in a fast-paced environment.
• Experience supporting users via phone, chat, and ticketing systems.
• Strong customer service and communication skills.
• Ability to work independently and manage priorities.

Responsabilidades

• Serve as first point of contact for IT support via phone and live chat.
• Deliver excellent customer service and document issues in the ticketing system.
• Troubleshoot enterprise software and hardware.
• Escalate issues as needed while managing user expectations.
• Maintain accurate documentation and contribute to knowledge base.

Conocimientos

Customer service

Communication

Troubleshooting

Multitasking

Ticketing systems

Educación

High school diploma or GED

Herramientas

Windows OS

Descripción del empleo

JobDiva, Inc. in Utah seeks an IT Service Desk Agent to be the first point of contact for end users seeking IT support in a fast-paced, on-site environment.

You will handle phone and live chat requests, document issues, and provide timely troubleshooting for enterprise software and hardware while delivering excellent customer service. The role requires strong communication and the ability to multitask across ticketing systems and shifts.