IT Service Desk Specialist - Level II Support

ApTask; South Jordan (UT); Presencial; USD 52.000 - 68.000; Jornada completa

Descripción de la vacante

ApTask is seeking an IT Service Desk Agent—Level II for a 12‑month contract in Utah (South Jordan). You will be the first point of contact for end users, handling phone and live chat, documenting interactions in the ticketing system, and delivering professional customer service in a fast‑paced 24×7 environment.

The ideal candidate has 2–5 years of relevant support experience, strong technical aptitude, and the ability to troubleshoot hardware, software, and enterprise applications while

Formación

• High school diploma or GED required.
• 2–5 years of relevant customer support or technical support experience preferred.
• Experience providing support through phone and/or live chat.
• Ability to multitask and prioritize requests under pressure.
• Strong technical aptitude and ability to learn new IT systems and applications.

Responsabilidades

• Provide first-line IT support through phone and live chat.
• Deliver professional, empathetic, and customer-focused service.
• Build rapport with end users through active listening and clear communication.
• Troubleshoot and resolve issues or elevate them appropriately.
• Manage customer expectations and maintain professionalism during difficult situations.
• Deliver a consistent and positive customer experience.

Conocimientos

Customer support

Technical support

Phone support

Live chat support

Troubleshooting

Multitasking

Communication skills

Educación

High school diploma or GED

Herramientas

Ticketing system

Diagnostic tools

Knowledge bases

Descripción del empleo

ApTask is seeking an IT Service Desk Agent—Level II for a 12‑month contract in Utah (South Jordan). You will be the first point of contact for end users, handling phone and live chat, documenting interactions in the ticketing system, and delivering professional customer service in a fast‑paced 24×7 environment.

The ideal candidate has 2–5 years of relevant support experience, strong technical aptitude, and the ability to troubleshoot hardware, software, and enterprise applications while