IT Service Delivery Specialist

ALLTECH CONSULTING SVC INC; Fort Wayne (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company seeks an IT Technician to resolve technical issues and ensure client satisfaction. This role focuses on user support and technical solutions while interacting with diverse internal teams and third-party vendors. Candidates should have strong analytical, problem-solving skills, and experience in technical support, ideally holding an Associate's degree in Computer Science or equivalent.

Qualifications

• Minimum 4 years of relevant direct technical support experience.
• MCP or MCSE certification is desired.
• Experience in pharmaceutical environment preferred.

Responsibilities

• Provide technical solutions to meet business requirements.
• Install and configure software applications.
• Support clients with service requests.

Skills

Interpersonal skills

Analytical skills

Problem-solving skills

Attention to detail

Customer satisfaction focus

Education

Associates degree in Computer Science

Tools

MS-Office 365

Teams

Visio

Outlook

Job description

A leading company seeks an IT Technician to resolve technical issues and ensure client satisfaction. This role focuses on user support and technical solutions while interacting with diverse internal teams and third-party vendors. Candidates should have strong analytical, problem-solving skills, and experience in technical support, ideally holding an Associate's degree in Computer Science or equivalent.