IT Service Delivery Specialist — End-User Tech Support

Atlantic Group; Boston (MA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A leading IT services provider is seeking an IT Service Delivery Specialist to join their North America IT team. In this hands-on role, you will support daily IT operations and provide Tier 1 & 2 technical support to local and remote users. Responsibilities include troubleshooting hardware and software issues and improving IT processes and tools. Candidates should have over 1 year of IT support experience and strong troubleshooting skills across various devices.

Qualifications

• 1+ years of Service Desk / IT support experience.
• Experience with wired and wireless networks.
• ITIL, ServiceNow, or other IT certifications a plus.

Responsibilities

• Provide responsive technical support across various platforms.
• Diagnose and resolve issues in ServiceNow.
• Manage user accounts and application access.

Skills

Troubleshooting skills across Windows

Troubleshooting skills across Mac

Troubleshooting skills across mobile devices

Excellent communication skills

Organizational skills

Tools

SCCM

AirWatch

Intune

Job description

A leading IT services provider is seeking an IT Service Delivery Specialist to join their North America IT team. In this hands-on role, you will support daily IT operations and provide Tier 1 & 2 technical support to local and remote users. Responsibilities include troubleshooting hardware and software issues and improving IT processes and tools. Candidates should have over 1 year of IT support experience and strong troubleshooting skills across various devices.