IT Service Delivery Specialist

FORTÉ; United States; On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Healthcare, vision & dental coverage

Health Savings Accounts (HSA)

Employer-paid life and disability insurance

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Tuition reimbursement

Employer-paid employee assistance program

Paid time off

Job summary

A leading IT services company in the United States is seeking a Service Delivery Coordinator to manage service issues for customers. You'll be responsible for supporting various services and ensuring effective communication. Ideal candidates understand ITSM concepts, have experience with Audiovisual systems, and may possess a CTS certification. Join a firm that values employee ownership and offers comprehensive benefits and growth opportunities.

Qualifications

• Ability to understand ITSM/ITIL definitions, operations and methodologies.
• Previous exposure to Audiovisual, Microsoft Teams Rooms, Unified Communications, and Digital Signage.
• CTS certification is preferred.

Responsibilities

• Serve as the initial point of contact for service issues reported by customers.
• Support customers as a member of the ProSupport Services team.
• Manage Incident Management, Service Requests, Ticket Ownership, Reporting, Events, and Problem Management.

Skills

Understanding ITSM/ITIL definitions

Knowledge of Audiovisual equipment

Proficiency in Microsoft Teams Rooms

Experience with Unified Communications

Familiarity with Digital Signage

CTS certification

Job description

A leading IT services company in the United States is seeking a Service Delivery Coordinator to manage service issues for customers. You'll be responsible for supporting various services and ensuring effective communication. Ideal candidates understand ITSM concepts, have experience with Audiovisual systems, and may possess a CTS certification. Join a firm that values employee ownership and offers comprehensive benefits and growth opportunities.