IT Field Support Technician - 1st Line & On-Call

ALLTECH CONSULTING SVC INC; Malvern (Chester County); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology consulting firm is seeking an IT Service Delivery Technician responsible for providing direct technical support to end users. The role requires a college-level diploma in IT, minimum 2 years of experience, and certifications like CompTIA A+. Responsibilities include troubleshooting hardware and software issues, maintaining IT equipment, and ensuring timely ticket resolution. Strong communication and customer service skills are essential for this position, along with knowledge of IT frameworks such as ITIL.

Qualifications

• Minimum of 2 years of relevant direct technical support experience.

Responsibilities

• Provides first-level technical support to end-users.
• Installs, configures, and maintains IT equipment and software.
• Assists in troubleshooting and resolving technical problems.
• Maintains records of issues and resolutions.
• Interacts with clients to process service requests.
• Provides updates of specific site requirements.

Skills

Technical Skills

Analytical Skills

Communication Skills

Ticket Management Skills

Customer Service Orientation

Adaptability and Flexibility

Problem-Solving Skills

Knowledge of ITIL and Other Frameworks

Education

College level diploma in Information Technology, Computer Science, or a related field

Certifications like CompTIA A+ and Network+

Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE)

Job description

A technology consulting firm is seeking an IT Service Delivery Technician responsible for providing direct technical support to end users. The role requires a college-level diploma in IT, minimum 2 years of experience, and certifications like CompTIA A+. Responsibilities include troubleshooting hardware and software issues, maintaining IT equipment, and ensuring timely ticket resolution. Strong communication and customer service skills are essential for this position, along with knowledge of IT frameworks such as ITIL.