IT Senior Support Engineer (MSP)

Bowman Williams; New York (NY); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

$1,000 home office setup credit

Unlimited PTO

401(k) with nonelective employer contributions

Short-term & long-term disability

Paid certifications and professional development

Job summary

A cybersecurity-focused MSP is seeking an IT Senior Support Engineer to provide remote support across Mac and Windows environments. This role offers true autonomy with no PTO tracking and includes a $1,000 home office setup credit. Ideal candidates are resourceful with strong technical and people skills. The position is full-time and offers paid ongoing training, unlimited PTO, and a 401(k) plan with immediate vesting.

Qualifications

• Experience supporting both Mac & Windows in a professional setting (MSP preferred).
• Local to the NYC metro area with reliable transportation for client visits as needed.

Responsibilities

• Provide remote and occasional onsite support across Mac & Windows environments.
• Troubleshoot hardware/software issues.
• Serve as a M365 Global Administrator.

Skills

Supporting both Mac & Windows

Assisting with cloud migrations

Configuring and supporting networks

Supporting M365 as a global admin

Job description

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This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $95,000.00/yr

IT Senior Support Engineer (MSP) – Local Remote NYC | $75K–$95K

If you’re an MSP engineer who loves autonomy, solving problems creatively, and working with a diverse mix of clients, this is a rare opportunity you’ll want to explore.

This cybersecurity-focused MSP operates with a unique blend of creative energy, technical excellence, and true freedom. The culture is built around trust, initiative, and continuous growth — no PTO tracking, paid ongoing training, and even a $1,000 home office setup credit. Engineers here are empowered to do their best work without micromanagement, and clients range from architecture firms to nonprofits to financial institutions.

The team is expanding its NYC presence and looking for a resourceful, well-rounded Tier 2/3 Sr. Support Engineer who is great with people, strong technically, and excited to work independently while still being part of a supportive team.

Senior Support Engineer Day to Day:

• Provide remote and occasional onsite support across Mac & Windows environments
• Troubleshoot hardware/software issues (workstations, mobile devices, peripherals)
• Serve as a M365 Global Administrator and support the full Microsoft Suite including SharePoint, Exchange Online, Intune
• Assist with cloud migrations (hybrid and full cloud)
• Assist with light project work (network setups, server deployments, VoIP migrations)

What You Bring

• Experience supporting both Mac & Windows in a professional setting (MSP preferred)
• Experience assisting with cloud migrations
• Experience configuring and supporting networks
• Experience supporting M365 as a global admin
• Local to the NYC metro area with reliable transportation for client visits as needed
• $1,000 home office setup credit (chair, desk, monitors, etc.)
• True autonomy — work from wherever you perform best
• Flexible maternity/paternity leave
• Unlimited PTO
• 401(k) with nonelective employer contributions (immediately vested)
• Short-term & long-term disability
• Paid certifications and professional development

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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