Tier 2 System Administrator – MSP

Bowman Williams; Park Ridge (IL); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid certifications

Hands-on training

Monthly team lunches

Quarterly events

Job summary

A technology services provider is seeking a Senior Business Operations Manager & Cloud Recruiter in Park Ridge, IL. This mid-senior level role focuses on troubleshooting technical issues and managing data migrations in a hybrid work environment. Candidates should possess strong MSP experience and expertise in Microsoft services. The company offers flexible remote work options and opportunities for professional growth.

Qualifications

• 2+ years of MSP experience.
• Experience with data migrations and cloud services.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Serve as the go‑to resource for escalated technical issues.
• Deploy new systems and manage data migrations to Microsoft 365/SharePoint.
• Maintain backups and troubleshoot systems.

Skills

Microsoft servers

Windows workstations

Intune

Active Directory

MFA

DNS/DHCP

VPNs

Troubleshooting

Customer service

Job description

Senior Business Operations Manager & Cloud Recruiter at Bowman Williams

Base pay range

$65,000.00/yr - $75,000.00/yr

Join a high-energy, growing MSP where your skills will be put to work solving challenging IT problems across servers, networks, and cloud environments. You’ll be part of a close-knit team of engineers tackling mid-to-advanced-level projects for clients in architecture, engineering, construction, and more. This is a hands‑on role where low‑level tickets like password resets are not your focus—you’ll troubleshoot complex systems, lead data migrations, and ensure client environments run smoothly and securely.

What You’ll Do

• Serve as the go‑to resource for escalated technical issues, supporting servers, workstations, networks, and cloud services
• Configure and deploy new systems and manage smooth data migrations to Microsoft 365/SharePoint
• Maintain backups, troubleshoot MFA, Intune, Active Directory, DNS/DHCP, and firewalls
• Collaborate with team members and document processes and solutions for ongoing reference

What You Bring

• 2+ years of MSP experience
• Strong expertise in Microsoft servers, Windows workstations, Intune, Active Directory, MFA, DNS/DHCP, and VPNs
• Experience with data migrations, cloud services, and enterprise‑level environments
• Excellent troubleshooting, problem‑solving, and customer service skills
• Flexible, team‑oriented mindset and the ability to adapt to changing priorities

Why You’ll Love It

• Hybrid work environment with flexibility to work remotely 1–2 days per week
• Career growth and professional development, including paid certifications and hands‑on training
• Collaborative, supportive, and energetic team culture
• Monthly team lunches, quarterly events, and casual, fun office environment
• Exposure to the latest IT and cloud technologies

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Bowman Williams by 2x.

Medical insurance

Vision insurance

401(k)