IT Support Specialist (Tier 1.5) - MSP

Bowman Williams

Austin (TX)

Hybrid

USD 55,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid certification reimbursement

Job summary

A technology services firm is seeking an IT Support Specialist (Tier 1.5) in Austin, Texas. In this entry-level role, you'll deliver hands-on support to clients, working directly at their sites to solve technical issues. The position offers competitive compensation, a supportive culture, and opportunities for career growth in managed services. You'll enjoy a work schedule of 3-4 days on-site with clients and one day at HQ.

Qualifications

Strong interpersonal skills for client relationships.
Ability to provide on-site technical support.
Willingness to learn and adapt in a fast-paced environment.

Responsibilities

Be the go-to tech at client sites solving issues face-to-face.
Provide support for desktops, laptops, and key applications.
Troubleshoot and escalate issues to senior engineers.
Handle physical device setups and office tech moves.

Skills

Client-facing support

Troubleshooting

Microsoft 365

Windows OS

Adobe

Autodesk

RMM and PSA tools

Tools

Datto RMM

Autotask PSA

Job description

Overview

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

IT Support Specialist (Tier 1.5) | Launch Your MSP Career

Ready to take your IT support skills to the next level? This isn’t just password resets and printer jams. As an IT Support Specialist (Tier 1.5), you’ll be embedded with clients across the Dallas–Fort Worth area, delivering hands-on support that keeps their businesses running—and building the foundation for your future as an MSP engineer.

You’ll be the front line of IT for some of the region’s most innovative Architecture, Engineering & Construction (AEC) firms. That means real responsibility, variety in your day, and the chance to flex both your technical skills and your people skills. If you’ve been stuck in a helpdesk-only role and want to step up into something bigger, this is it.

What You’ll Do

Be the go-to tech at client sites 3–4 days a week—solving issues face-to-face and building trusted relationships.
Provide support for desktops, laptops, printers, and key applications (Microsoft 365, Windows OS, Adobe, Autodesk, Egnyte).
Use RMM and PSA tools (Datto RMM, Autotask PSA) to log, track, and resolve tickets.
Troubleshoot, escalate when needed, and collaborate with senior engineers to get things done.
Handle physical device setups, office tech moves, and on-site fixes.
Keep documentation and asset tracking sharp while keeping communication clear with clients and teammates.
Represent the team with professionalism, reliability, and a solutions-first mindset.

What’s In It for You

Compensation: $55K–$65K base salary + annual performance bonus

Benefits: Medical, dental, vision + 401(k) with company match

Growth: Paid certification reimbursement and hands-on MSP experience

Culture: Transparency, collaboration, and a team that wants you to succeed

Schedule: 3–4 days/week on-site with clients, 1 day/week at HQ (Dallas)

Why You’ll Love This Role

Client-facing variety → No boring days stuck behind a queue. You’ll be out in the field, solving real problems.
Career progression → Positioned as Tier 1.5, this role bridges helpdesk support and advanced engineering—perfect for someone eager to grow.
Supportive culture → Training, mentorship, and a collaborative team invested in your development.
Real impact → You’ll directly see the difference you make for clients who depend on reliable IT to run their business.

If you’re ready to grow beyond the basics, build lasting client relationships, and fast-track your career in the MSP world—apply now.

Seniority level