MSP Technical Support Engineer

Bowman Williams; Columbia (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

100% company-paid health, dental, and vision insurance

Generous PTO

401(k) with safe harbor match

Certification reimbursement and training programs

Job summary

An innovative IT consultancy in Columbia, Maryland is seeking a Mid-Senior IT Support Specialist to provide server and network support, manage Windows environments, and build client relationships. Ideal candidates will have strong troubleshooting skills and a background in IT support. This full-time position offers generous benefits, including 100% company-paid insurance and a 401(k) plan.

Qualifications

• Experience in IT support, MSP, or similar role.
• Ability to connect with and build rapport with clients.
• Strong critical thinking and troubleshooting skills.
• Positive, professional demeanor and reliable commute.

Responsibilities

• Server and network support for customers.
• Hardware repairs, software installation in a Windows environment.
• Setting up and maintaining Windows Servers and Desktops.
• Administering Active Directory and Group Policy.

Skills

IT support experience

Networking knowledge

Troubleshooting skills

Client rapport building

Windows Server knowledge

Tools

VMware

Hyper-V

Microsoft 365

Azure

Job description

Base pay range

$70,000.00/yr - $100,000.00/yr

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We’re a forward-thinking IT consultancy that partners closely with growth-driven clients across Finance, Manufacturing, Legal, and Government. With a reputation for innovation and five years as a top Cybersecurity provider, we’re proud of our 30% annual growth and our culture that empowers tech excellence—from junior to senior engineers. Our tech stack includes Azure/VDI, M365, SonicWall, Cisco, Dell, HP, and more.

Responsibilities

• Server and Network support for customers.
• Hardware repairs, software installation, virtualization, various types of Firewall/VPN setups, and support as needed in a Windows 7 – 11 and Server 2008 – 2016, 2019, 2022 environment.
• Setting up and maintaining Windows Servers and Desktops in a LAN/WAN environment.
• Mid to advanced knowledge in Windows server design and implementation with VMware or Hyper-V
• Microsoft 365 and Azure Server implementation and management experience
• Experience with hypervisor implementation, tuning management, and troubleshooting, including V2V and P2V migrations
• Active Directory and Group Policy administration

Requirements

• Experience in IT support, MSP, or similar role
• Ability to connect with and build rapport with clients
• Strong critical thinking and troubleshooting skills
• Positive, professional demeanor and reliable commute
• 100% company-paid health, dental, and vision insurance
• Generous PTO
• 401(k) with safe harbor match
• Certification reimbursement and training programs
• Must live within a 45-minute commute

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Information Services and IT Services and IT Consulting