Ingeniero de Soporte Informático

Younger Enterprise Systems LLC; Madison (WI); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Simple IRA Retirement with Match

Competitive salary

Health insurance

Home office stipend

Opportunity for advancement

Paid time off

Training & development

Job summary

Younger Enterprise Systems LLC is seeking an IT Support Engineer to install, configure, and support Windows-based systems, network devices, and services. MacOS/Linux experience is a plus; 5+ years of IT support are required.

Responsibilities include monitoring backups, triaging helpdesk tickets, configuring servers (SharePoint, Google Workspace, Synology NAS), deploying images, maintaining security, and providing end-user training. This role is primarily remote with local onsite work possible.

Qualifications

• At least 5 years of recent IT support experience.
• Experience with backup systems, internet and cloud technologies, cybersecurity tools.
• Strong customer service, professionalism, and teamwork.
• Excellent written and verbal English communication.
• CompTIA A+ and Network+ certifications.
• Ability to manage confidential information with discretion.
• Willingness to learn and apply company standards.
• Ability to adapt to changing priorities.

Responsibilities

• Monitor cloud and local backup solutions and troubleshoot failures.
• Triage and manage helpdesk tickets, initiate appropriate remedial actions.
• Provide tier 2+ customer support both remotely and on-site.
• Monitor computers and network devices.
• Server installation, configuration, and troubleshooting (SharePoint, Google Workspace, Synology NAS).
• Windows imaging and automated deployment; install and maintain common software packages (MS Office, Adobe, QuickBooks).
• Support mail clients and web browsers; update OS and applications on servers and workstations.
• Manage DNS/name server registrations and transfers; provide end-user training and documentation.
• Participate in network design, firewall/VPN/SD-WAN deployment, and IP telephony support.

Skills

IT support

Customer service

English communication

Discretion

Adaptability

Education

CompTIA A+ and Network+

Tools

Windows Server

SharePoint

Google Workspace

Synology NAS

MS Office

Adobe

QuickBooks

Job description

Benefits:

• Simple IRA Retirement with Match


• Competitive salary


• Health insurance


• Home office stipend


• Opportunity for advancement


• Paid time off


• Training & development

The IT Support Engineer is responsible for advanced installation, configuration, and support of Windows-based computers, network devices and services, software and mobile devices. MacOS and Linux experience is a plus. This position requires at least 5 years of recent IT support experience including extensive use of backup systems, internet and cloud technologies, cybersecurity tools and techniques. A strong commitment to exceptional customer service, professionalism, and teamwork is expected in addition to demonstrated technical aptitude.

Service and Helpdesk Support:

• Monitor cloud and local backup solutions and troubleshoot failures.


• Triage and manage helpdesk tickets, initiate appropriate remedial actions.


• Provide tier 2+ customer support both remotely and on-site.


• Monitor computers and network devices.

Installation, Configuration, and Maintenance:

• Server installation, configuration, and troubleshooting, including SharePoint, Google Workspace, and Synology NAS.


• In-depth Windows computer imaging and configuration, including automated deployment.


• Install, license, configure, and maintain common software packages like MS Office, Adobe, and QuickBooks.


• Support, troubleshoot, and configure standard applications like email clients and web browsers.


• Update operating systems and applications for servers and client workstations.


• Internet domain registration and DNS name server setup including renewals and transfers.


• Install and configure printers, scanners, and other peripherals.


• Perform mobile device setup, app installation, and troubleshooting.


• Provide end user training, coaching, and how-to documentation.

Network design, installation, and support:

• Comprehensive installation, management and troubleshooting of internet gateways, firewalls, routers, and other network devices.


• Advanced network device installation, configuration, and troubleshooting, including VLAN, VPN, and SD-WAN.


• Advanced wireless access point installation, configuration, and troubleshooting, including mesh.


• Internet service deployment and troubleshooting, fiber, coax, static addressing, DNS.


• Intermediate cloud infrastructure, including VPS, S3 storage.


• Intermediate Remote desktop (RDP/RDS) support, including license management and RemoteApp.


• Intermediate IP telephony support and troubleshooting.

Security:

• Monitor endpoint security for detections and updates.


• Configure and troubleshoot various MFA systems, including biometrics.


• Intermediate endpoint management, including malware remediation, vulnerability settings.


• Intermediate Windows security, including BitLocker and Windows Firewall.

Additional Duties:

• Create and maintain procedural and asset documentation.


• Actively participate in project meetings, reviews, and team training.


• Actively look for ways to improve efficiency and reduce manual labor and turn-around time.


• Conduct compliance checks and IT policy audits.

Qualifications:

• Five years of relevant experience.


• Proven technical aptitude.


• Strong customer service skills.


• Strong written and verbal English communication skills.


• CompTIA A+ and Network+ certification or equivalent.


• Ability to manage confidential and private materials with discretion and integrity.


• Willingness to learn and apply company standards.


• Ability to adapt to changing priorities and switch between multiple tasks as needed.

Work Environment:

• Fulltime, day shift, Monday-Friday


• Primarily remote. Some onsite and inhouse work required local candidates.


• After-hours, weekends, and on-call rotation required.

Flexible work from home options available.