IT Process Analyst: Optimize Workflows & Compliance

GSA; Kansas City (MO); On-site; USD 128,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Sick leave and vacation time

Thrift Savings Plan

Transit and child care subsidies

Flexible spending accounts

Training and development

Job summary

General Services Administration seeks a Process Analyst to identify opportunities for new or improved IT business processes and to design effective solutions. The role acts as an IT technical advisor, documenting analyses and presenting clear recommendations to stakeholders.

You will work on process optimization for accuracy, accountability, and policy alignment, while defining success metrics and coordinating project teams to deliver value.

Qualifications

• Resume must clearly demonstrate IT process analysis experience.
• Resume should not exceed two pages for evaluation.
• Include education, certifications or licensures if required by the job.

Responsibilities

• Conduct IT process analyses to identify inefficiencies and gaps.
• Analyze procurement, asset management, and logistics for optimization.
• Document processes with flowcharts, narratives, and datasets.
• Define metrics to monitor service success during implementation.
• Provide guidance on research findings to influence projects and products.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

General Services Administration seeks a Process Analyst to identify opportunities for new or improved IT business processes and to design effective solutions. The role acts as an IT technical advisor, documenting analyses and presenting clear recommendations to stakeholders.

You will work on process optimization for accuracy, accountability, and policy alignment, while defining success metrics and coordinating project teams to deliver value.