Federal IT Process Analyst: Optimize Workflows & Compliance

GSA; Boston (MA); On-site; USD 115,000 - 141,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Thrift Savings Plan

Transit benefits

Paid holidays

Job summary

GSA is seeking a Process Analyst to act as an IT technical advisor, identifying opportunities to design and improve business processes. The role requires evaluating workflows, procurement, and asset management to drive efficiency and compliance.

Responsibilities include documenting analyses, presenting findings, and defining metrics to monitor progress. Candidates must meet federal requirements and be prepared for a rigorous selection process.

Qualifications

• Attention to detail is essential for assessing IT processes and compliance.
• Strong customer service skills to work with diverse stakeholders.
• Solid decision-making abilities to choose optimal process solutions.
• Ability to manage information and documentation across tools and datasets.
• Interpersonal skills to collaborate in cross-functional teams.
• Clear oral communication for presenting findings to varied audiences.
• Problem solving to identify and evaluate improvement options.
• Teamwork to drive projects with colleagues and customers.
• Technical competence to apply IT process analysis methods.

Responsibilities

• Conduct technical analyses of IT-related operational processes and workflows.
• Analyze procurement and asset management processes to improve efficiency.
• Document processes with flowcharts, narratives, datasets, and reports.
• Define metrics to monitor service success and determine project team needs.
• Provide guidance on research findings to influence product or service development.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

GSA is seeking a Process Analyst to act as an IT technical advisor, identifying opportunities to design and improve business processes. The role requires evaluating workflows, procurement, and asset management to drive efficiency and compliance.

Responsibilities include documenting analyses, presenting findings, and defining metrics to monitor progress. Candidates must meet federal requirements and be prepared for a rigorous selection process.