Process Analyst

Office of the Chief Information Officer; United States; On-site; USD 115,000 - 141,000; Full time

Job summary

The Office of the Chief Information Officer is seeking an IT Specialist to assess and redesign IT business processes across multiple locations (Washington, DC; Raleigh, NC; Fort Worth, TX; Kansas City, MO; Lakewood, CO; Tacoma, WA; Atlanta, GA; New York, NY; Boston, MA; San Francisco, CA; Philadelphia, PA; Chicago, IL).

This Federal role requires specialized experience in analyzing existing IT processes and documenting improvements using various methods.

Qualifications

• Specialized IT experience demonstrating attention to detail, customer service, decision making, information management, interpersonal skills, oral communication, problem solving, teamwork and technical competence.
• Experience analyzing IT processes, documenting analyses with flowcharts, narratives, datasets or presentations.
• Demonstrated ability to identify improvement opportunities in IT business processes using qualitative and/or quantitative data.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

As a Process Analyst, you will serve as an IT technical advisor to identify the opportunity for - and design - new or improved business processes. Location of position: Washington, DC, Raleigh, NC, Fort Worth, TX, Kansas City, MO, Lakewood, CO, Tacoma, WA, Atlanta, GA, New York, NY, Boston, MA, San Francisco, CA, Philadelphia, PA, or Chicago, IL. We are currently filling one vacancy, but additional vacancies may be filled as needed.

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information: Name, address, telephone number, email address; Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade); Relevant work experience-should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement. Education, certifications or licensures-If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts. Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible. If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

The GS-14 salary range starts at $127,829 per year and will vary based on duty location. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. Applicants applying for the GS-14 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the 9 competencies AND one year of specialized experience equivalent to the GS-13 level in the Federal service as described below.

IT SPECIALIST COMPETENCY REQUIREMENTS:

• Attention to Detail - Is thorough when performing work and conscientious about attention to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

SPECIALIZED EXPERIENCE REQUIREMENTS:

• Specialized experience is defined as: Analyzing existing IT processes and workflows to measure their accuracy and effectiveness. Performing needs analyses to identify areas for improvement in current IT business processes and provide recommendations for improvements using qualitative and/or quantitative data. Documenting analyses using a variety of methods such as flowcharts, narratives, datasets, presentations, and/or other appropriate tools