Process Analyst: IT Process Optimization & Analytics

GSA; Tacoma (WA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Sick leave and vacation time

Thrift Savings Plan

Transit and child care subsidies

Flexible spending accounts

Long-term care insurance

Training and development

Job summary

General Services Administration seeks a Process Analyst to act as an IT technical advisor, identifying opportunities for improved business processes and designing solutions. You will analyze workflows, document results, and deliver recommended enhancements to increase efficiency and compliance across multiple federal locations.

Responsibilities include evaluating procurement and asset management processes, defining success metrics, and guiding project teams.

Qualifications

• Specialized IT process analysis to assess accuracy and effectiveness.
• Needs analyses to identify IT process improvements using data.
• Document analyses with flowcharts, narratives, datasets, or presentations.

Responsibilities

• Conduct technical analyses of IT-related operational processes to identify inefficiencies and compliance gaps.
• Analyze procurement and asset management processes to improve efficiency and accountability.
• Document processes and prepare reports with clear recommendations for improvements.
• Define metrics to monitor service success and determine team composition for projects, ensuring compliance with regulations.
• Provide guidance on process, system analysis, and design considerations to influence development directions.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

General Services Administration seeks a Process Analyst to act as an IT technical advisor, identifying opportunities for improved business processes and designing solutions. You will analyze workflows, document results, and deliver recommended enhancements to increase efficiency and compliance across multiple federal locations.

Responsibilities include evaluating procurement and asset management processes, defining success metrics, and guiding project teams.