IT Process Optimization Analyst

GSA; Raleigh (NC); On-site; USD 128,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Thrift Savings Plan

Training and development

Job summary

GSA is seeking a Process Analyst to serve as an IT technical advisor, identifying opportunities for new or improved business processes and designing solutions. The role involves analyzing IT-related workflows, researching issues, and presenting findings to stakeholders.

Responsibilities include documenting processes, defining performance metrics, and ensuring alignment with federal regulations. Candidates should have Gov IT experience and be prepared for a rigorous discovery and implementation

Qualifications

• IT Specialist competencies: attention to detail, customer service, decision making, information management, interpersonal skills, oral communication, problem solving, teamwork, technical competence.

Responsibilities

• Conduct technical analyses of IT-related operational processes to identify inefficiencies and compliance gaps.
• Analyze procurement and asset management processes to enhance efficiency and reduce costs.
• Document processes with flowcharts, narratives, datasets; prepare concise reports with findings and recommendations.
• Define metrics to monitor service success and determine team size and roles.
• Provide guidance on how research informs project, product, or service development.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

GSA is seeking a Process Analyst to serve as an IT technical advisor, identifying opportunities for new or improved business processes and designing solutions. The role involves analyzing IT-related workflows, researching issues, and presenting findings to stakeholders.

Responsibilities include documenting processes, defining performance metrics, and ensuring alignment with federal regulations. Candidates should have Gov IT experience and be prepared for a rigorous discovery and implementation