IT Process Analyst: Drive Efficient IT Workflows

GSA; Chicago (IL); On-site; USD 128,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Thrift Savings Plan

Paid holidays

Job summary

GSA is seeking a Process Analyst to serve as an IT technical advisor and design improved business processes. You will conduct analyses of IT-related workflows, identify inefficiencies, and prepare actionable recommendations to optimize accuracy and accountability across functions.

The role involves documenting processes, developing metrics, and guiding project teams to implement compliant, efficient solutions.

Qualifications

• Specialized IT experience analyzing existing processes and workflows.
• Ability to perform needs analyses and present data-driven recommendations.
• Experience documenting analyses with flowcharts, narratives, and datasets.

Responsibilities

• Conduct technical analyses of IT-related processes to identify inefficiencies.
• Analyze procurement and asset management processes for efficiency and compliance.
• Document processes and prepare reports with recommendations.
• Define metrics to monitor service success and determine project team needs.
• Provide guidance on research findings to inform project development.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

GSA is seeking a Process Analyst to serve as an IT technical advisor and design improved business processes. You will conduct analyses of IT-related workflows, identify inefficiencies, and prepare actionable recommendations to optimize accuracy and accountability across functions.

The role involves documenting processes, developing metrics, and guiding project teams to implement compliant, efficient solutions.