IT Operations Support Specialist II

Talentify; Middletown Township (PA); On-site; USD 3,237,000 - 5,207,000; Full time

Benefits offered by this job

Health benefits Day 1

401(k) matching

Parental leave

Casual dress code

Job summary

Amazon IT Support Associate II will assist the operations team in resolving technical problems across Amazon operations facilities within a defined geographic area, spanning multiple disciplines. You will be encouraged to pursue career development opportunities as part of your progression at Amazon.

Starting Day 1, Amazon provides comprehensive healthcare, 401(k) matching, and up to 20 weeks of parental leave.

Qualifications

• 1+ years of Windows, Mac or Linux operating systems support.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a high-service environment with strong customer focus.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuously learning about new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49 lbs and standing/walking for shifts up to 12 hours.
• Traveling within your local or regional area to support customers.

Skills

Windows/macOS/Linux

Networking basics

CompTIA A+

CompTIA Network+

Cisco/CCNA

AWS knowledge

Job description

Amazon IT Support Associate II will assist the operations team in resolving technical problems across Amazon operations facilities within a defined geographic area, spanning multiple disciplines. You will be encouraged to pursue career development opportunities as part of your progression at Amazon.

Starting Day 1, Amazon provides comprehensive healthcare, 401(k) matching, and up to 20 weeks of parental leave.