IT Operations & Service Delivery Lead

HP; New York (NY); Híbrido; USD 33.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Long term/short term disability保险

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies

4-12 weeks fully paid parental leave

13 paid holidays

15 days paid time off (US benefits)

Descripción de la vacante

Hewlett Packard Co. in New York seeks an IT Operations professional to monitor systems, detect performance issues, and resolve technical problems using established protocols to ensure customer satisfaction.

This role conducts routine installations and configurations, executes scripted change management activities, and supports incident, change, and problem management processes while aligning work with department strategy and maintaining data confidentiality.

Formación

• High School Diploma or GED; 4+ years of related work experience.
• Experience in maintenance, quality, or a related field.
• Familiarity with incident, change, and problem management processes.

Responsabilidades

• Monitor systems to detect performance issues and resolve problems per established protocols.
• Identify incident trends for escalation within strict timeframes.
• Perform routine installations and configurations per standard protocols.
• Respond to service, product, and customer inquiries to maintain satisfaction.
• Execute scripted change management activities in compliance with processes.
• Maintain daily production goals and meet contract-required response times.
• Collaborate with teams to improve operations and standardize processes globally.
• Ensure data confidentiality and support business processes with judgment.
• Complete process-oriented tasks and share technical information.
• Identify and solve varied problems with forward planning.

Conocimientos

Agile Methodology

Amazon Web Services

DevOps

IT Service Management

Project Management

Linux

Microsoft Azure

Technical Support

Data Analysis

Educación

High School Diploma/GED or equivalent experience

Herramientas

SAP Applications

Descripción del empleo

Hewlett Packard Co. in New York seeks an IT Operations professional to monitor systems, detect performance issues, and resolve technical problems using established protocols to ensure customer satisfaction.

This role conducts routine installations and configurations, executes scripted change management activities, and supports incident, change, and problem management processes while aligning work with department strategy and maintaining data confidentiality.