Onsite Field Tech & Enterprise Support Specialist

Hewlett Packard Co.; Massachusetts; Presencial; USD 34.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies

Parental leave

Descripción de la vacante

Hewlett Packard Co. in Massachusetts is seeking a Field Technical Support professional to enhance customer experience by guiding installation activities and providing site-specific information.

The role covers pre-sales, post-sales, and service delivery support across diverse enterprise accounts. You will coordinate proactive monitoring, handle break-fix activities, and mentor team members while partnering with third-party service providers.

Formación

• High School Diploma or GED or equivalent experience.
• Typically 6–8 years of related work experience in HP products or customer support.
• Experience in on-site customer support and mission-critical environments is preferred.

Responsabilidades

• Improve customer experience by outlining installation activities and site details.
• Address customer-related challenges promptly and escalate per protocol.
• Provide software services across pre-sales, post-sales, and service delivery.
• Deliver tailored services to large or complex accounts.
• Use proactive monitoring to prevent problems and enhance experience.
• Provide site support for break-fix activities and lead onsite escalation.

Conocimientos

Customer support

Site on-site support

Installation guidance

Problem resolution

Team mentoring

Educación

High School Diploma/GED

Descripción del empleo

Hewlett Packard Co. in Massachusetts is seeking a Field Technical Support professional to enhance customer experience by guiding installation activities and providing site-specific information.

The role covers pre-sales, post-sales, and service delivery support across diverse enterprise accounts. You will coordinate proactive monitoring, handle break-fix activities, and mentor team members while partnering with third-party service providers.