IT Operations & Service Delivery Specialist

HP Inc.; City of Albany (NY); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Parental leave (4-12 weeks)

13 paid holidays

15 days paid time off

Job summary

HP Inc. is seeking an IT Operations Service Delivery professional to monitor systems, detect performance issues, and resolve technical problems using established protocols.

The role includes handling customer inquiries and performing scripted change management while upholding data confidentiality and aligning with department goals. Key responsibilities include incident trend identification, routine installations, and rapid response to service inquiries.

Qualifications

• High School Diploma/GED or equivalent work experience.
• 4+ years of related work experience, preferably in maintenance, quality, or a related field.

Responsibilities

• Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.
• Identifies incident trends for escalation within strict timeframes and established protocols.
• Conducts routine installations and configurations and integrates system/products per standard protocols.
• Responds to service inquiries, addressing problems promptly to ensure high customer satisfaction.
• Executes scripted change management activities in line with incident, change, and problem processes to maintain service quality.
• Maintains daily production goals and meets contract-required response times.
• Collaborates with teams to enhance operations and standardize processes globally.
• Adheres to data confidentiality and supports business processes with independent judgment.
• Completes process-oriented tasks and shares technical information to support department plans.
• Identifies and solves problems with forward planning and minimal supervision.

Skills

Agile Methodology

Amazon Web Services

Auditing

Automation

Business Process

Business Requirements

Change Management

Computer Science

Data Analysis

DevOps

Finance

Information Systems

Information Technology Infrastructure

IT Service Management

Linux

Microsoft Azure

Project Management

SAP Applications

Scrum (Software Development)

Technical Support

Tools

AWS Console

Azure

SAP Applications

Job description

HP Inc. is seeking an IT Operations Service Delivery professional to monitor systems, detect performance issues, and resolve technical problems using established protocols.

The role includes handling customer inquiries and performing scripted change management while upholding data confidentiality and aligning with department goals. Key responsibilities include incident trend identification, routine installations, and rapid response to service inquiries.