Senior Field Technical Support for Enterprise Solutions

Hewlett Packard Co.; California; Hybrid; USD 70,000 - 100,000; Full time

Job summary

HP, Inc. in the United States is seeking a Field Technical Support professional to improve customer experience by providing installation guidance, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery.

The role supports large enterprise accounts, uses proactive monitoring, and leads onsite escalation with third-party providers to resolve complex issues. Candidates typically have 6–8 years of related experience and a background in HP products;

Qualifications

• High School Diploma or GED or higher education or commensurate work experience.
• Typically has 6-8 years of related work experience in HP products, customer base, account management, or on-site support.

Responsibilities

• Provide on-site field support and installation guidance for customers.
• Address customer-relations challenges and escalate as needed per protocol.
• Deliver software services across pre-sales, post-sales, and service delivery support.
• Support large enterprise accounts with tailored solutions.
• Use proactive monitoring to prevent problems and improve customer experience.
• Lead onsite escalation and support third-party service providers when required.
• Identify opportunities for process improvements and mentor team members.

Skills

Automation

Chemistry

Commissioning

KPI

Electrical Eng

Electromechanics

Safety Standards

Technical Support

Test Equipment

Operating Systems

Preventive Maint

Process Improvement

Customer Support

Education

High School Diploma

Tools

Test Equipment

Job description

HP, Inc. in the United States is seeking a Field Technical Support professional to improve customer experience by providing installation guidance, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery.

The role supports large enterprise accounts, uses proactive monitoring, and leads onsite escalation with third-party providers to resolve complex issues. Candidates typically have 6–8 years of related experience and a background in HP products;