Senior Configuration Operations Lead

HP, Inc.; United States; Remote; USD 66,000 - 101,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Generous time off including parental/m

11 paid holidays

Flexible paid vacation and sick leave

Job summary

HP, Inc. is seeking a Configuration Operations Team Lead to manage a designated technology area and customer group with moderate risk and complexity.

The role requires leveraging technical and business insight to craft customer solutions and grow service revenue. The candidate will resolve the majority of incidents independently, build senior-level relationships, and contribute to knowledge sharing through data analysis and reporting.

Qualifications

• Four-year or graduate degree in Computer Science, Information Systems, or related discipline or commensurate work experience.
• Typically 2–4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

Responsibilities

• Utilizes technical knowledge to operate a designated technology area with moderate risk and complexity.
• Integrates technical acumen and business insight to formulate solutions for customers.
• Resolves the majority of technical incidents independently, collaborating with team members for complex issues.
• Addresses issues proactively and notifies management of escalations.
• Implements solutions to fulfill moderately complex customer requirements.
• Identifies potential supplementary services to drive future service revenue growth.
• Provides technical consultation during contract renewals and influences delivery decisions.
• Builds and maintains relationships up to senior management level in assigned accounts.
• Develops conclusions, recommendations, and reports, and shares knowledge to foster a knowledge management culture.
• Works independently on moderate scope problems following policies and procedures.

Skills

Automation

Chemistry

Commissioning

Customer Relationship Management

Customer Support

Electrical Engineering

Electromechanics

Electronics

Environment Health And Safety

Field Service Management

Hand Tools

Key Performance Indicators (KPIs)

Operating Systems

Preventive Maintenance

Process Improvement

Safety Standards

Technical Services

Technical Support

Technical Training

Test Equipment

Education

Four-year or Graduate Degree in Computer Science, Information Systems, or related discipline

Typically 2-4 years of work experience in HP products or related field

Job description

HP, Inc. is seeking a Configuration Operations Team Lead to manage a designated technology area and customer group with moderate risk and complexity.

The role requires leveraging technical and business insight to craft customer solutions and grow service revenue. The candidate will resolve the majority of incidents independently, build senior-level relationships, and contribute to knowledge sharing through data analysis and reporting.