Hybrid Senior Technical Solutions Consultant

Hewlett Packard Enterprise; Alpharetta (GA); Hybrid; USD 65,000 - 151,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Technical Solutions Specialist IV in the United States with a hybrid work arrangement (2 days per week in an HPE office) to resolve complex technical issues across hardware and software for customers. The role emphasizes ITIL practices, mentoring peers, and delivering expert troubleshooting and case management.

Ideal candidates have a First Level University degree and 3+ years of relevant tech experience, plus strong communication and customer service

Qualifications

• First Level University degree in technical or non-technical field; typically 1–3 years beyond high school.
• 3+ years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Responsibilities

• Resolve technical issues (hardware and software) from internal/external customers.
• Answer questions on features, specs, repairs for current or discontinued products.
• Proactively assist customers to avoid or reduce problems.
• Mentor and guide other employees.
• Provide direction for process improvements.
• Articulate resolutions to clients clearly and effectively.
• Represent the company in customer visits and events.

Skills

Communication skills

Troubleshooting

Analytical thinking

Technical knowledge

ITIL knowledge

Mentoring

Customer service

Phone/Remote support

Education

Bachelor's degree or equivalent

Tools

Case management tools

Remote support tools

Job description

Hewlett Packard Enterprise is seeking a Technical Solutions Specialist IV in the United States with a hybrid work arrangement (2 days per week in an HPE office) to resolve complex technical issues across hardware and software for customers. The role emphasizes ITIL practices, mentoring peers, and delivering expert troubleshooting and case management.

Ideal candidates have a First Level University degree and 3+ years of relevant tech experience, plus strong communication and customer service