Enterprise Field Tech — Onsite & Post-Sales Support

HP; United States; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Parental leave - 4–12 weeks

Holidays (13)

Paid time off (15 days)

Job summary

HP seeks a seasoned professional to enhance customer experience by providing installation information, troubleshooting, and delivering software services across pre-sales, post-sales, and service delivery. The role serves diverse, complex accounts with proactive monitoring and on-site break-fix support.

The candidate will coordinate department work, mentor teams, and identify improvement opportunities while fostering strong working relationships across HP's enterprise accounts.

Qualifications

• High School Diploma/GED or higher with relevant work experience.
• Typically 6–8 years in HP products, customer base, or related field.
• Experience in on-site customer support and mission-critical systems is preferred.

Responsibilities

• Enhances customer experience by providing installation overview and site contacts.
• Addresses customer-relations challenges and follows escalation protocols.
• Offers software services spanning pre-sales, post-sales, and service delivery.
• Delivers tailored services to large, enterprise accounts addressing their needs.
• Uses proactive monitoring to prevent problems and improve experiences.
• Provides site support for break-fix activities and assists third-party providers.
• Resolves complex issues using extensive knowledge and recommends improvements.
• Coordinates departmental work, mentors the team, and acts as escalation point.
• Identifies improvement opportunities and ensures effective business controls.
• Coordinates functional work and fosters positive relations with staff.

Skills

Automation

Chemistry

Commissioning

Customer Relationship Management

Customer Support

Electrical Engineering

Electromechanics

Electronics

Environment Health And Safety

Field Service Management

Hand Tools

KPIs

Operating Systems

Preventive Maintenance

Process Improvement

Safety Standards

Technical Services

Technical Support

Technical Training

Test Equipment

Education

GED/High School Diploma

Job description

HP seeks a seasoned professional to enhance customer experience by providing installation information, troubleshooting, and delivering software services across pre-sales, post-sales, and service delivery. The role serves diverse, complex accounts with proactive monitoring and on-site break-fix support.

The candidate will coordinate department work, mentor teams, and identify improvement opportunities while fostering strong working relationships across HP's enterprise accounts.