Remote HPC & AI District Service Lead

Hewlett Packard Enterprise; Denver (CO); Remote; USD 115,000 - 251,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Service Delivery Manager to lead and coordinate on-site field teams, working in a remote/teleworker arrangement in the United States.

You will plan, direct and monitor operational activities, manage customer escalations, and drive process improvements to meet SLA targets. Expect travel to customer sites about 35% while partnering with sales and geo leadership to deliver value.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Five to ten years of related experience in customer support in a technical environment with proven managerial abilities.
• 3-10 years of small to medium team (3-25 people) team lead experience as HPC Field Team Lead or similar
• Experience in a dynamic environment / adaptable to change / receptive to constructive feedback
• 360-degree relationship and communication to peers, junior staff, leaders, and customers

Responsibilities

• Plan, direct, and monitor operational activities of on-site technical team.
• Coordinate customer escalations and issues with field team.
• Identify and implement process improvements aligned with strategy.
• Understand service contract terms and conditions.
• Manage KPIs and site metrics; provide status updates to geo lead.
• Visit sites to meet field teams and customers (~35% travel).
• Lead and develop site team members; recruit and coach staff.
• Oversee payroll, time off and performance reviews.

Skills

Customer support leadership

Team leadership

Project coordination

Stakeholder management

Education

Bachelor's degree preferred or equivalent experience

Job description

Hewlett Packard Enterprise is seeking a Service Delivery Manager to lead and coordinate on-site field teams, working in a remote/teleworker arrangement in the United States.

You will plan, direct and monitor operational activities, manage customer escalations, and drive process improvements to meet SLA targets. Expect travel to customer sites about 35% while partnering with sales and geo leadership to deliver value.