IT Operations Leader, Global 24x7 Tech Solutions Delivery

Amazon; New York (NY); On-site; USD 128,000 - 185,000; Full time

Benefits offered by this job

Health benefits from Day 1

Parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon is seeking a seasoned IT Operations Manager to lead a diverse team of IT professionals across multiple locations. You will manage technical support, ensure safety compliance, and drive continuous improvement in IT solutions for Amazon Operations.

The role requires 5+ years of leadership in 24x7 environments, expertise in Linux/Unix, and experience in network/system architecture. Expect a demanding, fast-paced atmosphere with global travel up to 30% and strong collaboration with partners.

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations.
• 2+ years leading technology teams as an information technology operations manager.
• Bachelor's degree, or 4+ years of professional or military experience.
• Knowledge of Linux or Unix systems administration.
• Experience with network, system, or software architecture.
• Leadership experience in a 24x7 operation supporting physical IT infrastructure.

Responsibilities

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

Skills

Team leadership

IT operations management

Linux/Unix administration

Networking / systems architecture

24x7 operation experience

Education

Bachelor's degree

4+ years of professional or military experience

Tools

Hardware architectures

System management tools

Client/server environments

Job description

Amazon is seeking a seasoned IT Operations Manager to lead a diverse team of IT professionals across multiple locations. You will manage technical support, ensure safety compliance, and drive continuous improvement in IT solutions for Amazon Operations.

The role requires 5+ years of leadership in 24x7 environments, expertise in Linux/Unix, and experience in network/system architecture. Expect a demanding, fast-paced atmosphere with global travel up to 30% and strong collaboration with partners.