IT Operations Leader - Global Facilities & Infrastructure

Amazon; Olathe (KS); On-site; USD 117,000 - 160,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid parental leave

Casual dress code

Job summary

Amazon is seeking a seasoned IT Operations Manager to lead a diverse team of IT professionals across multiple facilities. You will oversee IT infrastructure projects, ensure safety compliance, and drive continuous improvements in technical support within Amazon Operations.

You will manage day-to-day activities, collaborate with stakeholders, and travel up to 30% to support new facility deployments. Strong Linux/Unix knowledge and leadership experience are required.

Qualifications

• 5+ years of experience developing a team of technical professionals across multiple locations.
• 2+ years of experience leading technology teams as an information technology operations manager.
• Knowledge of Linux or Unix systems administration.

Responsibilities

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team's ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Travel up to 30%.

Skills

Team leadership

IT operations

Linux/Unix administration

Education

Bachelor's degree or 4+ years of professional or military experience

Job description

Amazon is seeking a seasoned IT Operations Manager to lead a diverse team of IT professionals across multiple facilities. You will oversee IT infrastructure projects, ensure safety compliance, and drive continuous improvements in technical support within Amazon Operations.

You will manage day-to-day activities, collaborate with stakeholders, and travel up to 30% to support new facility deployments. Strong Linux/Unix knowledge and leadership experience are required.