IT Operations Manager - Lead Global 24x7 Infrastructure

Amazon; Garner (NC); On-site; USD 117,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Adoption and surrogacy support

Job summary

Amazon.com Services LLC in Garner, NC is seeking a hands-on IT Operations Manager to lead a multi-site team delivering 24x7 technical support for Amazon Operations facilities. You will supervise infrastructure projects, optimize IT solutions, and partner with stakeholders to meet business goals.

Role requires strong Linux/Unix admin knowledge, proven leadership, and experience managing fast-paced environments.

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations.
• 2+ years of leading technology teams as a information technology operations manager.
• Bachelor's degree, or 4+ years of professional or military experience.
• Knowledge of Linux or Unix systems administration.
• Leadership experience in a 24x7 operation supporting physical IT infrastructure.

Responsibilities

• Inclusively hire, train, and develop a team of IT professionals.
• Support safety programs and OSHA compliance for a safe work environment.
• Interact with management to provide technical assistance for IT solutions.
• Lead infrastructure builds in new facilities.
• Organize day-to-day technical support activities including troubleshooting.
• Monitor SLA performance and ensure timely resolutions.
• Develop and maintain IT policies, procedures, and processes.
• Oversee equipment and parts inventory management.
• Support recognition and communication programs.
• Travel up to 30%.

Skills

Linux systems administration

Team leadership

Stakeholder communication

IT operations management

24x7 operations

Education

Bachelor's degree or 4+ years of experience

Tools

System management tools

Job description

Amazon.com Services LLC in Garner, NC is seeking a hands-on IT Operations Manager to lead a multi-site team delivering 24x7 technical support for Amazon Operations facilities. You will supervise infrastructure projects, optimize IT solutions, and partner with stakeholders to meet business goals.

Role requires strong Linux/Unix admin knowledge, proven leadership, and experience managing fast-paced environments.