IT Operations Manager - Global Tech Solutions Delivery

Amazon; City of Niagara Falls (NY); On-site; USD 117,000 - 160,000; Full time

Job summary

Amazon is seeking a Senior IT Operations Manager to lead a team of IT professionals supporting Amazon Operations across multiple facilities. You will drive technical excellence, safety compliance, and process improvements in a fast-paced, tech‑driven environment.

Responsibilities include hiring and developing staff, managing infrastructure builds, and ensuring SLAs are met while partnering with operations teams.

Qualifications

• Must have experience building and leading a technical team.
• Experience supporting a 24x7 operations environment.
• Strong knowledge of Linux/Unix systems administration and network architecture.

Responsibilities

• Lead a team of IT professionals across multiple facilities.
• Ensure safety programs and OSHA compliance for associates.
• Provide technical assistance to optimize IT solutions with management and staff.
• Maintain positive relationships with operational partners and teams.
• Oversee infrastructure builds in new facilities.
• Plan and supervise day-to-day technical support activities and installations.
• Monitor SLAs for contact and resolution performance.
• Develop and maintain IT policies, procedures, and processes.
• Manage equipment and parts inventory.
• Travel up to 30%.

Skills

Leadership

Team development

Linux/Unix administration

Network architecture

IT operations management

24x7 operations readiness

Education

Bachelor's degree or equivalent

Tools

System management tools

Client/Server environments

Job description

Amazon is seeking a Senior IT Operations Manager to lead a team of IT professionals supporting Amazon Operations across multiple facilities. You will drive technical excellence, safety compliance, and process improvements in a fast-paced, tech‑driven environment.

Responsibilities include hiring and developing staff, managing infrastructure builds, and ensuring SLAs are met while partnering with operations teams.