IT Operations Leader — Fulfillment & Logistics

Amazon; Tolleson (AZ); On-site; USD 117,000 - 160,000; Full time

Job summary

Amazon is seeking a senior IT operations leader to guide a multi-location team of IT professionals supporting Amazon Operations. You will drive technical services across facilities, oversee troubleshooting, and ensure safety, uptime, and SLA adherence.

This role demands strong leadership, strategic planning, and collaboration with operations partners to deliver reliable IT infrastructure and support for thousands of daily packages.

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations experience.
• 2+ years of leading technology teams as a information technology operations manager experience.
• Knowledge of Linux or Unix systems administration.

Responsibilities

• Inclusively hire, train, and develop a team of IT professionals.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting and installations.
• Measure, monitor, and maintain team's ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Create, manage, and support recognition and communication programs.

Skills

Team development

Team leadership

Linux/Unix administration

System management tools

Hardware knowledge

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a senior IT operations leader to guide a multi-location team of IT professionals supporting Amazon Operations. You will drive technical services across facilities, oversee troubleshooting, and ensure safety, uptime, and SLA adherence.

This role demands strong leadership, strategic planning, and collaboration with operations partners to deliver reliable IT infrastructure and support for thousands of daily packages.