Global IT Ops Manager - Fulfillment Tech Lead

Amazon; Tolleson (AZ); On-site; USD 117,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Tolleson, AZ is seeking an IT Operations Manager to lead a team providing innovative IT support to Amazon Operations, including fulfillment and logistics, across multiple locations. The role requires aligning IT solutions with operations, managing vendor hardware, and ensuring high reliability of core infrastructure.

You will oversee day-to-day technical support activities, mentor staff, and drive continuous improvement while traveling up to 30% to support new facilities and deployment

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations.
• 2+ years of leading technology teams as a information technology operations manager experience.
• Bachelor's degree, or 4+ years of professional or military experience.
• Knowledge of Linux or Unix systems administration.

Responsibilities

• Inclusively hire, train, and develop a team of IT professionals.
• Support OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team's ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

Skills

Team leadership

Multi-location teams

IT operations management

Linux/Unix administration

Education

Bachelor's degree

Tools

System management tools

Client/server environments

Hardware architectures

Job description

Amazon in Tolleson, AZ is seeking an IT Operations Manager to lead a team providing innovative IT support to Amazon Operations, including fulfillment and logistics, across multiple locations. The role requires aligning IT solutions with operations, managing vendor hardware, and ensuring high reliability of core infrastructure.

You will oversee day-to-day technical support activities, mentor staff, and drive continuous improvement while traveling up to 30% to support new facilities and deployment