Global IT Operations Leader

Amazon; Hebron Estates (KY); On-site; USD 117,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon, Springdale, OH, is seeking an experienced IT Operations Manager to lead a multi-site team delivering innovative technical support to Amazon’s Operations. You will guide IT professionals, coordinate with stakeholders, and drive reliable services that keep the fulfillment network moving.

You will manage infrastructure builds, partner with management and staff to optimize IT solutions, and uphold safety programs and SLAs for a fast-paced environment.

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations experience
• 2+ years of leading technology teams as a information technology operations manager experience
• Bachelor's degree, or 4+ years of professional or military experience
• Knowledge of Linux or Unix systems administration
• Experience working and communicating with multiple stakeholders, C-level executives and cross-functional teams
• Experience in a 24x7 operational services or support environment

Responsibilities

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

Skills

Team leadership

IT operations

Cross-functional communication

Stakeholder management

24x7 operations

Travel 30%

Education

Bachelor's degree or equivalent

Tools

Linux/Unix administration

Client/server environments

Job description

Amazon, Springdale, OH, is seeking an experienced IT Operations Manager to lead a multi-site team delivering innovative technical support to Amazon’s Operations. You will guide IT professionals, coordinate with stakeholders, and drive reliable services that keep the fulfillment network moving.

You will manage infrastructure builds, partner with management and staff to optimize IT solutions, and uphold safety programs and SLAs for a fast-paced environment.