IT Operations Intern: Helpdesk & Asset Tracking

Centric Brands; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Centric Brands is seeking a hands-on IT Support professional to assist daily IT operations, manage end-user devices, and ensure workstation performance. You will collaborate with the Asia Service Desk to resolve issues via ticketing systems and support on-site activities.

The role emphasizes documentation, asset tracking, and IT onboarding tasks, with a focus on proactive learning and strong communication skills in a fast-paced environment.

Qualifications

• Tertiary education in Computer Science, IT, or Software Engineering.
• Strong analytical thinking and a proactive approach to learning.
• Basic understanding of AI concepts and tools and an interest in applying them to productivity.
• Excellent knowledge of operating systems (Windows, macOS) and Microsoft Office.
• Familiar with Microsoft 365 tools, especially SharePoint and Teams.

Responsibilities

• Support the IT team in maintaining daily IT operations, including end-user devices, applications, and basic system support.
• Assist with hardware and software setup, troubleshooting, and updates to ensure workstation performance.
• Collaborate with the Asia Service Desk to track and resolve user issues via ticketing systems and on-site checks.
• Provide assistance in asset tracking, documentation, and maintaining records of IT resources.
• Participate in IT administrative tasks, including procurement support and onboarding-related IT setup.

Skills

Analytical thinking

Proactive learner

Verbal and written communication

Team collaboration

Problem solving

Education

Tertiary education in Computer Science, IT, or Software Engineering

Tools

SharePoint

Microsoft Teams

Microsoft 365

Windows OS

Mac OS

Microsoft Office

Job description

Centric Brands is seeking a hands-on IT Support professional to assist daily IT operations, manage end-user devices, and ensure workstation performance. You will collaborate with the Asia Service Desk to resolve issues via ticketing systems and support on-site activities.

The role emphasizes documentation, asset tracking, and IT onboarding tasks, with a focus on proactive learning and strong communication skills in a fast-paced environment.