IT Field Engineer - Onsite & Cloud Support

Centersquare; Coppell (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Centersquare is seeking an IT professional to manage onboarding and office IT support. You will procure and prepare laptops, configure accounts, and handle cloud phone issues for staff.

In addition, you will provide on-call support for VIPs, manage Office 365 and OneDrive, and supervise IT hardware inventory and the ServiceNow asset system. A strong balance of hands-on and process-driven tasks is required.

Qualifications

• 5+ years general IT experience supporting Windows and Mac environments.
• Experience with Microsoft Office 365, OneDrive for Business and related apps.
• Familiarity with 2FA/MFA security and security best practices.
• Knowledge of ITIL concepts and basic ticketing systems.

Responsibilities

• Procure laptops, peripherals, and accessories for new hires and staff.
• Prepare and configure new laptops, including asset management and accounts setup.
• Troubleshoot and provision phone systems (cloud-based).
• On-call support for VIPs and overnight staff; rotates 3-week cycle (17 times/year).
• Support printers, VPNs, VOIP panels, and desk phones; ensure connectivity.

Skills

Windows & Mac IT support

Office 365 administration

2FA/MFA security

Active Directory management

Intune / Endpoint Manager

Education

Associates degree or equivalent

Tools

ServiceNow ITAM

Microsoft Intune

Office 365

Active Directory

Job description

Centersquare is seeking an IT professional to manage onboarding and office IT support. You will procure and prepare laptops, configure accounts, and handle cloud phone issues for staff.

In addition, you will provide on-call support for VIPs, manage Office 365 and OneDrive, and supervise IT hardware inventory and the ServiceNow asset system. A strong balance of hands-on and process-driven tasks is required.