IT Support Technician I — End-User Helpdesk & Onboarding

Big Brand Tire & Service; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Employee discounts

Job summary

Big Brand Tire & Service is seeking an IT Support Tier I Technician to provide first-line technical assistance across all locations. The role focuses on resolving routine hardware, software, and network issues, onboarding/offboarding, and maintaining IT documentation and inventory.

You will handle end-user support, device management, and administrative tasks while delivering excellent customer service and pursuing growth within IT operations.

Qualifications

• Associate degree or equivalent IT experience.
• 1–2 years in IT helpdesk or desktop support preferred.
• Familiarity with Microsoft 365, Active Directory, and common SaaS tools.
• Strong Windows and macOS knowledge; basic networking.

Responsibilities

• Serve as the first point of contact for IT support via phone, email, or ticketing system.
• Provide troubleshooting for desktops, laptops, peripherals, and mobile devices.
• Support end users on Windows and macOS systems, Microsoft 365, Google Workspace, and standard business apps.
• Reset passwords, configure MFA, and manage basic account access in AD.
• Assist users with network connectivity issues, VPN access, and printer setup.

Skills

Customer service

Windows 10/11

macOS

Active Directory

Microsoft 365

VPN

Printer setup

Ticketing system

Education

Associate degree

Tools

Microsoft 365 admin

Active Directory

Job description

Big Brand Tire & Service is seeking an IT Support Tier I Technician to provide first-line technical assistance across all locations. The role focuses on resolving routine hardware, software, and network issues, onboarding/offboarding, and maintaining IT documentation and inventory.

You will handle end-user support, device management, and administrative tasks while delivering excellent customer service and pursuing growth within IT operations.