Remote IT Operations Specialist — Helpdesk & Systems

Centurion Health; Sterling (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Centurion Health is seeking a full-time IT Operations Specialist I to join our Sterling, VA IT team. The role focuses on remote end-user support, troubleshooting desktops, printers, software, and network issues, and maintaining IT documentation. The ideal candidate has 2+ years in a corporate helpdesk and proficiency with AD, GPO, and Office 365.

You will test fixes, document resolutions, and assist with deployments, moves, and training on Microsoft technologies in a fast-paced environment.

Qualifications

• Bachelor’s degree in Information Technology or related field preferred.
• Minimum 2 years of experience in a Helpdesk Corporate environment preferred.
• 1-2 years of experience in a Desktop Support position within a corporate environment is preferred.
• Understanding of DNS, DHCP, and basic connectivity troubleshooting.
• General knowledge of electronics, PC architecture and operating systems.
• Experience with Active Directory, Group Policy, and AD topologies.
• Experience with administration of Office 365 and Office product suite.
• Certifications: ITIL Foundation, CompTIA A+, Net+, Security+ within designated timeframe after onboarding.

Responsibilities

• Provide remote technical support to end users via phone and email.
• Triage and resolve Tier 1-2 requests and document resolutions.
• Test fixes and perform post-resolution follow-ups.
• Maintain and update IT operations documentation and knowledge base.
• Configure, maintain, test, and document IT applications and SOPs.
• Assist with desktop deployments, moves, and executive meetings setup.
• Train end users on supported Microsoft technologies and contract applications.

Skills

Remote Desktop Management

PC troubleshooting

AD topologies

Group Policy

Office 365

Windows OS

DNS

DHCP

ITIL Foundation

CompTIA A+

CompTIA Net+

CompTIA Security+

Education

Bachelor's degree in IT or related field

Tools

Office 365

Remote Desktop

Job description

Centurion Health is seeking a full-time IT Operations Specialist I to join our Sterling, VA IT team. The role focuses on remote end-user support, troubleshooting desktops, printers, software, and network issues, and maintaining IT documentation. The ideal candidate has 2+ years in a corporate helpdesk and proficiency with AD, GPO, and Office 365.

You will test fixes, document resolutions, and assist with deployments, moves, and training on Microsoft technologies in a fast-paced environment.