IT Helpdesk Specialist - Fast, Friendly Support

Compunnel, Inc.; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Compunnel, Inc. is looking for an IT Support Specialist in New York, NY, to join the Service Desk team, providing timely troubleshooting and support for IT devices. You'll serve as a single point of contact for users, handling requests through various channels.

Successful candidates will have at least 2 years of IT Helpdesk experience and a strong customer service background. The role requires multitasking and effective communication, with an emphasis on technical skills. Join us for a dynamic work environment!

Qualifications

• A minimum of 2 years of IT Helpdesk or Service Desk experience.
• Ability to multitask in a fast-paced environment.
• Strong work ethic with an attention to detail.

Responsibilities

• Respond promptly to user calls and service channels.
• Use ServiceNow to manage tickets throughout their lifecycle.
• Interact with vendor technical support for effective resolution.

Skills

IT Helpdesk experience

Customer service skills

Time management

Technical abilities with computers

Strong organization skills

Education

High School Diploma or GED

Associate degree in IT or certification

Tools

ServiceNow

Microsoft O365

Active Directory

Job description

Compunnel, Inc. is looking for an IT Support Specialist in New York, NY, to join the Service Desk team, providing timely troubleshooting and support for IT devices. You'll serve as a single point of contact for users, handling requests through various channels.

Successful candidates will have at least 2 years of IT Helpdesk experience and a strong customer service background. The role requires multitasking and effective communication, with an emphasis on technical skills. Join us for a dynamic work environment!