IT Operations Intern: Ticketing, Asset Mgmt & Security

Default Brand; Lenexa (KS); Presencial; USD 42.000 - 52.000; Jornada completa

Descripción de la vacante

Default Brand is seeking an entry-level IT support specialist in Lenexa, KS to learn IT operations, ticketing workflows, and enterprise support practices while delivering timely triage assistance. You will assist with IT Asset Management, monitor Microsoft 365 apps (Teams, SharePoint) and help manage user accounts in Entra ID, prioritizing knowledge sharing and continuous improvement.

This role collaborates with cross-functional teams to understand how IT supports business operations and supply

Formación

• Customer focus with advanced proficiency.
• Excellent communication skills.
• Strong problem-solving ability.
• Organizational strategies with advanced level.
• Solid teamwork and collaboration.
• Troubleshooting expertise.

Responsabilidades

• Gain understanding of IT operations, ticketing workflows, and enterprise support.
• Provide triage support for employees, troubleshoot issues, and resolve tickets.
• Assist with IT Asset Management to optimize processes.
• Monitor enterprise apps such as Microsoft 365, Teams, SharePoint, and internal tools.
• Learn and assist in user account management (Entra ID onboarding/offboarding).
• Document issues and solutions to build a knowledge base for continuous improvement.
• Support IT security initiatives, such as phishing simulations and endpoint protection monitoring.
• Shadow IT staff during upgrades, patching, and maintenance tasks.
• Participate in small IT projects using PowerShell, BASH, or Power Automate Flows.
• Collaborate with cross-functional teams to understand how IT supports business operations.

Conocimientos

Customer focus

Communication

Problem solving ability

Organization strategies

Teamwork

Troubleshooting

Descripción del empleo

Default Brand is seeking an entry-level IT support specialist in Lenexa, KS to learn IT operations, ticketing workflows, and enterprise support practices while delivering timely triage assistance. You will assist with IT Asset Management, monitor Microsoft 365 apps (Teams, SharePoint) and help manage user accounts in Entra ID, prioritizing knowledge sharing and continuous improvement.

This role collaborates with cross-functional teams to understand how IT supports business operations and supply