IT Network & Helpdesk Specialist: Problem Solver
Coast Guard Exchange (USCGCSC)
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Benefits offered by this job
Job summary
Coast Guard Exchange (USCGCSC) is seeking an IT Network Specialist (Helpdesk/Cust Support) in Chesapeake, VA. The role provides first-line IT Helpdesk support, administering workstations and servers, and ensuring system security configurations are tested and maintained.
Strong customer service and communication are essential as you assist users via multiple channels. The position requires flexible hours, including evenings and weekends, with duties spanning trouble-shooting, systems
Qualifications
- Certificate or Associate Degree in Computer Science, IT, or related field, or HS diploma with 2 years helpdesk experience.
- Experience with Windows servers/workstations, network switches, wireless APs/controllers, firewalls, VPN, and POS systems.
- Experience with Active Directory user management.
Responsibilities
- Provide first-line IT Helpdesk support to end users via ticket system, phone, email, and walk-up.
Skills
Education
Tools
Job description
Coast Guard Exchange (USCGCSC) is seeking an IT Network Specialist (Helpdesk/Cust Support) in Chesapeake, VA. The role provides first-line IT Helpdesk support, administering workstations and servers, and ensuring system security configurations are tested and maintained.
Strong customer service and communication are essential as you assist users via multiple channels. The position requires flexible hours, including evenings and weekends, with duties spanning trouble-shooting, systems
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