Federal IT Help Desk Specialist (Tier I/II)

Oasys International Corporation; Elizabeth City (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Equal opportunity employer

Continuous learning opportunities

Job summary

A rapidly expanding technology firm in North Carolina is seeking a Computer User Support Specialist to provide Tier I/II support and troubleshoot various IT issues for the United States Coast Guard. The ideal candidate will have a strong understanding of desktop systems, network principles, and a dedication to customer service. This role offers opportunities for professional growth within a collaborative work environment.

Qualifications

• Experience in help desk support with knowledge of PC operating systems and networking.
• Familiarity with ITSM tools and incident management workflows.
• Ability to communicate technical information clearly.

Responsibilities

• Deliver Tier I and II help desk support to end-users.
• Troubleshoot PC operating system and network connectivity issues.
• Ensure compliance with cybersecurity standards.

Skills

Windows desktop operating systems

Enterprise software

Networking principles (TCP/IP, DNS, DHCP)

Customer service orientation

Cybersecurity practices

Education

Bachelor's or Associate's degree in Computer Science or related field

Tools

Jira

Confluence

ServiceNow

Remedy Help Desk

Job description

A rapidly expanding technology firm in North Carolina is seeking a Computer User Support Specialist to provide Tier I/II support and troubleshoot various IT issues for the United States Coast Guard. The ideal candidate will have a strong understanding of desktop systems, network principles, and a dedication to customer service. This role offers opportunities for professional growth within a collaborative work environment.