IT Network & Helpdesk Specialist — Problem Solver

USCG Base Cape Cod MWR; Chesapeake, Northern (VA, KY); Hybrid; USD 54,000 - 65,000; Full time

Benefits offered by this job

Paid Annual and Sick Leave

Holiday Pay

Pension Plan

401k Savings Plan

Life Insurance

Short Term/Long Term Disability

Tuition Assistance

Job summary

USCG Community Services Command in Chesapeake, VA, seeks an IT Network Specialist (Helpdesk/Cust Support) to provide first-line support for end users and maintain workstations and servers. The role emphasizes customer service, problem solving, and hands-on troubleshooting of Windows environments, network devices, and POS systems.

Flexibility for holidays and evenings is required; relevant certifications or an Associate Degree plus two years of experience are preferred.

Qualifications

• Certificate or Associate Degree in Computer Science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365.
• Flexible work hours required, including holidays, weekends and evenings.
• Experience configuring, implementing, administering, and troubleshooting distributed Windows servers and workstations, network switches, wireless access points/controllers, firewalls, VPN, and POS systems.
• Experience with Active Directory, creating, deleting and modifying user accounts.
• Ability to routinely lift 30 lbs.

Responsibilities

• Provide Information technology Helpdesk support for CSC and its Exchanges; first line of support to end users via ticket system, phone, email, and walk-up.
• Provide systems administration support on workstations and servers; install and test system security configuration, monitor, operate, troubleshoot and maintain hardware/software.
• Demonstrate strong interpersonal communications and customer service aligned to IT assistance.
• Perform other related duties as assigned.

Skills

Interpersonal communication

Help desk support

Problem solving

Education

Associate degree or certificate in Computer Science/IT

High school diploma + 2 years helpdesk experience

Tools

MS Office 365

Job description

USCG Community Services Command in Chesapeake, VA, seeks an IT Network Specialist (Helpdesk/Cust Support) to provide first-line support for end users and maintain workstations and servers. The role emphasizes customer service, problem solving, and hands-on troubleshooting of Windows environments, network devices, and POS systems.

Flexibility for holidays and evenings is required; relevant certifications or an Associate Degree plus two years of experience are preferred.