IT Network Specialist - Helpdesk & User Support Pro

Uscghideawayclub; Chesapeake, Northern (VA, KY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Paid Annual and Sick Leave

Holiday Pay

Pension Plan

401k Savings Plan

Life Insurance

Short Term/Long Term Disability

Tuition Assistance

Job summary

Coast Guard Community Services Command in Chesapeake, VA is seeking an IT Network Specialist (Helpdesk/Customer Support) for full-time work. The role provides first-line IT helpdesk support for CSC and its Exchanges, with duties including systems administration of workstations and servers, security configuration, and ongoing maintenance.

The ideal candidate has a certificate/assoc degree or HS diploma with 2 years of helpdesk experience, plus familiarity with Windows, AD, VPN, and POS systems.

Qualifications

• Certificate or Associate Degree in Computer Science, Information Technology, or related field; or HS diploma with 2 years of helpdesk support including MS Office 365.
• Flexible work hours including holidays, weekends and evenings; available for standard and off duty hours as required.
• Experience configuring, implementing, administering, and troubleshooting distributed Windows servers and workstations, network switches, wireless access points/controllers, firewalls, VPN, and POS systems.
• Experience with Active Directory, creating, deleting and modifying user accounts.
• Ability to routinely lift 30 lbs.

Responsibilities

• Provide IT Helpdesk support as the first line of contact to end users via ticket system, phone, email, and walk-up.
• Administer workstations and servers; install and test system security configuration and monitoring.
• Troubleshoot and maintain workstation/server hardware and software.
• Deliver excellent customer service with strong written and verbal communication.
• Perform other related duties as assigned.

Skills

Helpdesk Support

Windows Server

Active Directory

Networking

VPN

MS Office 365

Troubleshooting

Education

Certificate or Associate Degree in CS/IT or related field; or HS diploma + 2 years helpdesk

Tools

MS Office 365

Job description

Coast Guard Community Services Command in Chesapeake, VA is seeking an IT Network Specialist (Helpdesk/Customer Support) for full-time work. The role provides first-line IT helpdesk support for CSC and its Exchanges, with duties including systems administration of workstations and servers, security configuration, and ongoing maintenance.

The ideal candidate has a certificate/assoc degree or HS diploma with 2 years of helpdesk experience, plus familiarity with Windows, AD, VPN, and POS systems.