USCG IT Help Desk Specialist — Tier I/II Support (On-Site)

Oasys International, LLC

Elizabeth City (NC)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Job summary

Oasys International, LLC is seeking a Computer User Support Specialist to support the United States Coast Guard at the Aviation Logistics Center Information Systems Division. You will deliver Tier I/II help desk support, assist with account provisioning, troubleshoot desktop and network issues, and advise on cybersecurity practices in a fast-paced, mission-critical environment.

The ideal candidate has Windows OS expertise, basic networking knowledge, ITSM experience, and a customer-focused

Qualifications

Bachelor's or Associate's degree in Computer Science, Math, Information Technology, Engineering, or related field.

Responsibilities

Deliver Tier I and Tier II help desk support for hardware, software, printers, and network issues, in-person and remote.
Provide user support for email, Microsoft Office, OS, shared directories, and collaboration apps.
Troubleshoot OS, network, and account access issues; escalate as needed.
Diagnose and resolve hardware/software malfunctions, printer issues, and performance anomalies.
Manage user provisioning/deprovisioning and permission changes per access policies.
Ensure cybersecurity standards: passwords, MFA, phishing awareness.
Use ITSM tools (Remedy/ServiceNow) to log, track, prioritize, and elevate tickets per SLAs.
Maintain SOPs, guides, logs, and performance docs.
Contribute to root cause analyses and process improvements.
Participate in Agile meetings and support DevSecOps with Jira/Confluence/Bitbucket.
Maintain professional, customer-centered communication and high user satisfaction.
All other duties as assigned.