IT Network Specialist (HelpDesk/CustSupport)

U.S. Coast Guard

Chesapeake (VA)

On-site

USD 30,000 - 41,000

Full time

14 days+

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Benefits offered by this job

Paid leave

Holiday pay

Health insurance

Retirement benefits

Tuition assistance

Job summary

U.S. Coast Guard in Chesapeake, VA seeks an IT Network Specialist (HelpDesk/CustSupport) to provide first-line IT support for CSC and Coast Guard Exchange operations.

You will troubleshoot issues on workstations, servers, and networks, ensuring secure configurations and reliable service. Applicants should have an associate's degree in IT or related field (or equivalent experience) and solid helpdesk background including MS Office 365.

Qualifications

Certificate or associate's degree in computer science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365.

Responsibilities

Provide IT Helpdesk support for CSC and its Exchanges; first line of end-user support via ticket system, phone, email and walk-up.
Install and test system security configuration; monitor, troubleshoot and maintain workstations and servers.
Demonstrate strong interpersonal communications and deliver excellent customer service in IT assistance.

Skills

MS Office 365

Education

Associate's degree in Computer Science or IT

Job description

IT Network Specialist (HelpDesk/CustSupport)

Department: Department of Homeland Security

Turn Tech Problems into Solutions! Put your IT skills to work supporting CSC and Coast Guard Exchange operations. If you're a customer-focused problem solver with hands-on experience troubleshooting systems, networks, and user issues, we want you on our team!

Key Responsibilities

The purpose of the position is to provide Information technology Helpdesk support for CSC and its Exchanges. The role of Help Desk Support is to provide the first line of support to end users on a variety of issues. The incumbent provides systems administration support on workstations and servers.

The incumbent is responsible for installing and testing the system security configuration and monitoring, operating, troubleshooting and maintaining workstations and server hardware and software. Provides excellent customer service and demonstrates strong interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance from users via ticket system, telephone, email, and walk-up.

Uses strong problem-solving skills and superior communication skills (email, phone, and in-person) both verbal and written. Performs other related duties as assigned.

Requirements & Education

Certificate or associate's degree in computer science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365.

By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.