IT Helpdesk & Network Specialist - Customer-Focused Support

Kodiak MWR; Chesapeake, Northern (VA, KY); Hybrid; USD 54,000 - 76,000; Full time

Benefits offered by this job

Paid Annual and Sick Leave

Holiday Pay

Pension Plan

401k Savings Plan

Life Insurance

Disability Insurance

Tuition Assistance

Job summary

Coast Guard Community Services Command in Chesapeake, VA seeks an IT Network Specialist (Helpdesk/Cust Support) for full-time support of CSC and Exchanges. You will handle end-user IT assistance, maintain workstations/servers, and apply security configurations while delivering strong customer service across calls, email, and in-person interactions.

The role requires relevant education or experience, flexible scheduling, and the ability to lift 30 lbs.

Qualifications

• Certificate or Associates Degree in Computer Science, Information Technology, or closely related field; or HS diploma/GED with two years of helpdesk support including MS Office 365.
• Flexible work hours including holidays, weekends and evenings as required to support IT functions.
• Experience configuring, implementing, administering, and troubleshooting distributed Windows servers and workstations, network devices, VPN, and POS systems.
• Active Directory experience creating, deleting and modifying user accounts.
• Ability to routinely lift 30 lbs.

Responsibilities

• Provide IT Helpdesk support as first line for end users via ticket system, phone, email and walk‑ups.
• Provide systems administration support on workstations and servers, install and test security configurations, monitor and maintain hardware/software.
• Deliver excellent customer service with clear verbal and written communication.
• Perform other duties as assigned.

Skills

Helpdesk support

Customer service

Problem solving

Education

Certificate or Associates Degree in Computer Science or Information Technology

HS diploma or GED with 2 years helpdesk experience including MS Office 365

Tools

Windows Server

Active Directory

MS Office 365

VPN

Firewalls

POS systems

Job description

Coast Guard Community Services Command in Chesapeake, VA seeks an IT Network Specialist (Helpdesk/Cust Support) for full-time support of CSC and Exchanges. You will handle end-user IT assistance, maintain workstations/servers, and apply security configurations while delivering strong customer service across calls, email, and in-person interactions.

The role requires relevant education or experience, flexible scheduling, and the ability to lift 30 lbs.