IT Level One Technician

Stafford Public Schools; Stafford (CT); On-site; USD 48,000 - 60,000; Full time

Job summary

Stafford Public Schools is seeking a dedicated IT Technician to support students, teachers, and staff districtwide. The role focuses on hands-on troubleshooting, device maintenance, and user support across classrooms.

The ideal candidate has a basic IT background, strong communication skills, and a customer-service mindset, with a willingness to learn and collaborate within the IT team. This is a full-time, 40-hour-per-week position.

Qualifications

• High school diploma or equivalent.
• Genuine interest in technology and a willingness to learn.
• Positive attitude, strong work ethic, and customer service focus.
• Good communication, organizational, and problem-solving skills.
• Ability to work independently and as part of a team.
• Basic familiarity with computers, Chromebooks, and common software applications preferred.
• Previous experience in technical support, customer service, or an educational environment preferred.

Responsibilities

• Provide technical support to students, teachers, administrators, and staff districtwide.
• Respond to, document, and resolve help desk tickets.
• Troubleshoot hardware, software, printers, user accounts, and basic network issues.
• Install, configure, maintain, and repair district devices (computers, Chromebooks, iPads, etc.).
• Assist with setup and maintenance of classroom technology and AV equipment.
• Provide tech assistance with Google Workspace and district software.
• Assist with user accounts (password resets, access, login issues).
• Deploy and maintain student and staff devices throughout the year.
• Perform basic hardware repairs and coordinate warranty/replacements.
• Maintain accurate technology inventory records.
• Assist with software installs and device management.
• Troubleshoot network connectivity and escalate complex issues.
• Support technology for state testing and school events.
• Contribute to district technology projects and classroom moves.
• Provide timely, courteous support to minimize classroom disruption.
• Document troubleshooting steps and solutions for future reference.
• Report cybersecurity incidents and potential security concerns.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Independent work

Willingness to learn

Basic IT troubleshooting

Education

High school diploma or equivalent

Tools

Chromebooks

iPads

Google Workspace

Help desk ticketing system

Job description

NON-CERTIFIED POSITION

POSITION:

IT Technician
Full-time (40 hours per week)

LOCATION:

Districtwide

REQUIREMENTS:

• High school diploma or equivalent.
• Genuine interest in technology and a strong willingness to learn new technical skills.
• Positive attitude, strong work ethic, and a commitment to providing excellent customer service.
• Good communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively as part of a team.
• Basic familiarity with computers, Chromebooks, and common software applications preferred.
• Previous experience in technical support, customer service, or an educational environment preferred.

RESPONSIBILITIES:

• Provides technical support to students, teachers, administrators, and staff throughout the district.
• Responds to, documents, and resolves technology support requests using the district's help desk ticketing system.
• Troubleshoots computer hardware, software, printers, user accounts, and basic network connectivity issues.
• Installs, configures, maintains, and repairs district-owned computers, Chromebooks, iPads, and other technology equipment.
• Assists with the setup, maintenance, and troubleshooting of classroom technology, including interactive displays, projectors, document cameras, and audiovisual equipment.
• Provides technical assistance with district-supported educational applications, Google Workspace, and other software platforms.
• Assists with routine user account support, including password resets, account access, and login issues.
• Prepares, deploys, collects, and maintains student and staff technology devices throughout the school year.
• Performs basic hardware repairs and coordinates warranty repairs or equipment replacements as needed.
• Maintains accurate technology inventory records, including device assignments, equipment locations, and repair histories.
• Assists with software installations, updates, and device management using district-approved tools and procedures.
• Troubleshoots basic wired and wireless network connectivity issues and escalates complex problems to appropriate IT personnel.
• Assists with technology setup and support for state testing, school events, meetings, and presentations.
• Supports district technology projects, equipment replacements, classroom moves, and summer technology preparations.
• Provides timely and courteous technical assistance to minimize disruptions to classroom instruction and district operations.
• Documents troubleshooting procedures, completed repairs, and technical solutions for future reference.
• Identifies and promptly reports suspected cybersecurity incidents, phishing attempts, and potential security concerns.
• Follows district cybersecurity procedures and protects the confidentiality of student, staff, and district information.
• Collaborates with other IT department personnel and escalates complex technical issues when appropriate.
• Demonstrates initiative, adaptability, and a willingness to learn new technologies and improve technical skills.
• Maintains a positive, patient, professional, and service-oriented attitude when interacting with students, staff, and administrators.
• Follows all Board of Education policies and district technology procedures.
• Performs other related duties as assigned by the administrator(s).